The “Oh Sh*t’s” of the Customer Service World

Customer service based jobs can be a difficult yet very rewarding task. If you’ve ever worked in a customer service role, you’ll know that it is not a job, it’s a skill. And a bloody hard one to master at that. Personally, I feel you either have an inkling towards working with people or you don’t, and forcing this can end up in a total disaster. If you’ve never worked in retail or worked with customers, you have no idea about some of the “Oh sh*t’s” we go through all day every day. Well.. Let me enlighten you.

“Oh sh*t, not you again”

Unfortunately, there is always going to be a handful of customers you absolutely dread coming in. The ones who can talk for Britain; Those who don’t talk at all; The ones who question everything you say; Ones who expect you to have a crystal ball at hand, ya know, the list goes on. The problem is, no matter how hard you try you’re always gonna love em.

“Oh sh*t, quick”

When you have a job that requires answering phones, you can guarantee as soon as you start to do something, that phone’s gonna ring. Every. Damn. Time. Fancy a cup of tea? Customer rings. Fancy a sweet? Customer rings. Need the toilet? You bet that customer’s gonna ring. The struggle is real. I quickly found that it is 100% not do-able to answer the phone with a whole pack of strawbs piece of fruit shoved in your mouth. I do eat healthy at work, I promise..

“Oh sh*t..”

Just.. oh sh*t in general really. There is never a dull moment working in a customer service role, and the amount of times a day this phrase must come out of my mouth is phenomenal. From forgetting to ring a customer back, to a customer thinking I have a magic crystal ball (unfortunately this isn’t the case, as much as I would love to have one), you bet I’ll be “Oh sh*t”-ing about something or other.

There are plentttty more where these come from, as you can imagine. Do you or have you ever worked in a customer service role?


Saz Sinclair

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  1. October 5, 2017 / 4:05 pm

    I agree, it can definitely be a difficult world, but at least it’s not a boring one! You know that every day is going to be different, keeps you on your feet.. 🙊

    • October 6, 2017 / 10:54 am

      Very true, I love my job because of it!

  2. Victoria
    October 5, 2017 / 4:09 pm

    Can 110% agree with this post and have first hand had to deal with customers….

  3. October 5, 2017 / 4:22 pm

    I work at a Cosmetics retailer and have “oh shit” moments all the time! Three days ago, a customer complained that I gave her the wrong shade and when I looked at her foundation, she was holding the bottle UPSIDE DOWN!!! I turned it right side up and showed her it was the right shade and her husband started laughing at her. It’s true, you kinda need the right personality to be able to deal with this kinda stuff on a daily basis.

    • October 6, 2017 / 10:53 am

      Oh my goodness this is pure gold😂👏🏼

  4. October 5, 2017 / 4:24 pm

    Hi, I can totally relate to this post and it made me smile, especially the but about when you want a cup of tea.

  5. October 5, 2017 / 6:59 pm

    I can totally relate to this post! I work in a customer based job and I swear people just do it on purpose sometimes …

    Heather xox ||

    • October 6, 2017 / 10:53 am

      People just love to be awkward sometimes!!😂 got to love it xx

    • October 6, 2017 / 10:52 am

      Hahah thankyou!! Sometimes you have to otherwise you end up working so late!xx

  6. October 6, 2017 / 3:06 pm

    I absolutely loved reading this, I don’t work in retail now but I used to and I completely agree with everything you say. The worst was always when I was literally about to lock the store up at 5.30, a customer would always walk in and take their sweet time, so frustrating! Xx

    • October 9, 2017 / 9:49 am

      Habababa oh no thats the worst!! Sometimes we have customers that just think were here for the night😂 I know exactly what you mean!xx

  7. jessheardblog
    October 6, 2017 / 6:03 pm

    I’ve never worked in customer service and would find most of this so frustrating! Love the realisation though xx

  8. October 7, 2017 / 9:08 am

    This post was so funny! I resonated with it so much as I used to work in Starbucks and definitely had my fair share of “oh sh*t” moments haha! Xx

    • October 9, 2017 / 9:48 am

      Hahah thankyou, I can imagine!!xx

  9. Kayleigh Zara
    October 8, 2017 / 2:25 am

    The first one is so applicable to my job there are some customers I absolutely can’t stand when they walk in and they’re awful to serve x

    Kayleigh Zara 🌿

    • October 9, 2017 / 9:48 am

      I think some people dont really know what its like in our job!!x

  10. October 8, 2017 / 8:24 am

    Hahaha I laughed reading this. I’ve worked in customer service since I was 16… a year or two customer facing but on the phone mainly!! And it’s so true… the second you put a malteaser in your mouth the phone will ring. Even on the quietest of days haha xxxxxx

    • October 9, 2017 / 9:48 am

      It really is! The phone could not ring for 2 hours and as soon as you leave the desk it rings!!😂 xxx

  11. October 8, 2017 / 10:03 am

    I’m a receptionist and I totally agree with all the oh sh*t abut answering the phone. Why is it every time you make a brew some one calls!
    Em xxx

    • October 9, 2017 / 9:47 am

      Its such a bloody pain!! Haha thankyou xx

  12. October 8, 2017 / 5:22 pm

    Hahahah I totally relate to this! I work as a Client Services Director and honestly, I feel like I go through all of these OH SH*Ts everyday! This made me chuckle, thank you for sharing lovely lady!
    Kate x

  13. October 8, 2017 / 7:17 pm

    This post is too damn relatable haha! I worked part-time as a waitress throughout my sixth form days, and in the summers when I was back home from uni, so I’ve experienced pretty much all of these moments! “Oh sh*t not you again” was a common one with regular customers who were always grumpy yet what forever returning to the restaurant haha!

    Abbey 😘

    • October 9, 2017 / 9:47 am

      Hahah yes its very ironic theyve always got something to moan about but always come back! Got to take them with a pinch of salt! Thank you!

  14. October 9, 2017 / 7:49 am

    Loved this post haha. Sooo many of us can relate to this!

  15. October 9, 2017 / 7:50 am

    Love this post haha. Soooo many of us can relate to these!

  16. October 10, 2017 / 7:20 pm

    Haha this really made me chuckle! You really do go through it all when you work in customer service! xx

  17. Debra-Bow
    October 14, 2017 / 9:04 pm

    I love this, I used to work in retail so can completely relate lol… also studied a course at college that required a lot of customer service training so I’ve been through it all haha!!

  18. October 15, 2017 / 6:17 am

    I think when I used to work in customer service, my biggest thing was “oh shit, I’ve got a complainer on my hands.” Some customers just LOVE to complain about anything and everything.

    Julia // The Sunday Mode

    • October 16, 2017 / 10:41 am

      They really do, I’m sure some come in just to moan at something!!x

  19. October 15, 2017 / 6:36 pm

    The first point is very me. I’ve been working at the Post Office for over three years and although I’ve recently moved branches, we still get the same types of customers. No, I don’t know every single item you can send in the post. No, I don’t know why you don’t have any money in your account. I imagine just as much as I think “Oh shit, not you again” about various customers, they probably say the same thing when they see me at the counter too haha!

    Sian x

    • October 16, 2017 / 10:39 am

      Hhahahaha this is so true I swear people think we are telepathic or something!!xx

  20. October 20, 2017 / 11:20 am

    This has made my day …, I can really relate to this keep up the brilliant posts I’m gonna read some more x

  21. January 3, 2018 / 10:23 pm

    I agree, I work in retail which is similar as we have those customers who just want to ‘be rude’ or tell you about their bad day etc etc.

    • sazsinclair
      January 4, 2018 / 1:01 pm

      I love my job, but it can be such a pain at times! I feel you haha!

  22. January 4, 2018 / 5:10 pm

    Oh my gosh this hit home so hard. I think I’m a good guest/customer when it comes to retail and service-related places, but never have I appreciated service employees more than now — that I work at a hotel. Working reception at a hotel is a freakin’ roller coaster ride. Soooooo many Oh Sh*t moments!! I swear I could write a book! Loved this post 🙂

    Nicole |

    • sazsinclair
      January 5, 2018 / 10:10 am

      I know, you become so much more aware once you work in the industry, same for everything I guess! Thank you!

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